First check your mailbox, including spam or promotions, for your confirmation email. Can't find it? Then look up your order yourself.
Look up your order
Go to Find order. You can also find this page in the ticket store via Need help? › I lost my tickets or didn't receive them in my mailbox.
Enter the email address you ordered with and click Sign in.
You'll get an email with a login code. Enter it and click Sign in.
Under Your orders, click Tickets to open your tickets, or Resend tickets to get them by email again.
Your order isn't listed
Maybe you ordered with a different email address. Try that first. If that doesn't work, click Try searching manually. Enter the name and date of the event and add your proof of payment. Our team will then look up your order for you.
Is your event coming up soon? Your order can also be looked up at the entrance.
Your tickets are there, but you can't download them yet
Some organizers make the tickets available later. The page with your tickets then shows from when you can download them. If you still need to personalize your tickets, that page will ask you to.
A mistake in your email address?
Ask the organizer to send your tickets to the correct address.
You can reach EventSquare at support@eventsquare.io or +32 (0)14 700 808. We are available on weekdays from 9am to 12pm and from 1pm to 5pm.