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Why can't I publish my ticket store?

You can publish your ticket store once your account details are complete. Here's how to complete them.

You can publish your ticket store once a few of your account details are in order. If something is missing, your sales channel shows: "Please complete your account details before sales can start."

Go to Settings. At the top, you'll see Make your account ready for use with what is still missing:

Support

Tell visitors how they can reach you with questions about your event.

  1. Go to Settings › General.

  2. Fill in an Email address and Telephone number. Your customers see the email address in their confirmation email. Only we use the phone number.

  3. Click Save changes.

Organization details

  1. Go to Settings › Organization details.

  2. Fill in all your details and click Validate.

You can then publish your ticket store. Read how in Publish your ticket store.

Still not working? Chat with us in the admin, email support@eventsquare.io or call +32 (0)14 700 808. We are available on weekdays from 9am to 12pm and from 1pm to 5pm.

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