Is a ticket missing from your ticket store, or can nobody order it? Check these settings.
1. Is the ticket visible and available?
Go to Tickets, click the ticket and open the Publish tab.
Visibility in ticket store: is it set to Hidden, or to visible between dates that haven't started yet or are already over? Then your customers don't see the ticket.
Availability for purchase: is it set to Not available? Then your customers see the ticket, but can't order it.
2. Is the ticket sold out?
The list under Tickets shows the status. Sold out means all tickets are sold. If needed, raise the Total number of tickets on the Settings tab.
3. Is the ticket active in your sales channel?
Go to Sales channels and open your ticket store's sales channel. Is Filter available tickets turned on? Then only the tickets you turn on there are on sale in this sales channel.
4. Is the show active?
Working with shows? Check in the sales channel whether Filter available shows is turned on, and whether your ticket's show is active. Also check under Shows that the ticket is linked to the show.
Still no tickets?
Chat with us in the admin, email support@eventsquare.io or call +32 (0)14 700 808. We are available on weekdays from 9am to 12pm and from 1pm to 5pm.