Only the event organizer can cancel, exchange or refund your order. The organizer sells the tickets and decides on cancellations and refunds. EventSquare provides the ticket store and can't cancel your order itself.
How to reach the organizer
In your confirmation email. It contains the organizer's details.
In the ticket store. Open the event's ticket store, click Need help? and choose I have a question about (the name of the event). Fill in the form: your question goes to the organizer.
Always mention your order reference. You'll find it in your confirmation email.
Want to give your tickets to someone else?
Then you don't need to cancel. Read Can I give my tickets to someone else?
When does EventSquare help?
When there's a technical problem with the ticket store or your payment. In the ticket store, choose Need help? › I have a technical problem with the ticket store or my payment. Also read Something went wrong with my order or payment.
You can reach EventSquare at support@eventsquare.io or +32 (0)14 700 808. We are available on weekdays from 9am to 12pm and from 1pm to 5pm.