You get discount codes and vouchers from the organizer. You enter them in the ticket store: click Enter promotion code, enter your code and click Validate. Don't see Enter promotion code? Then this event doesn't use codes.
What does the message mean?
This code is invalid. Check that you typed the code correctly. The code may belong to a different event or may not be active yet.
This code is no longer valid. The code has expired.
This code is already used. The code has already been used, or is still in another cart. Did you just try to order and the payment didn't go through? Then the code becomes available again as soon as that reservation expires. The ticket store shows after how many minutes. Try again after that.
This code is invalid for this show. Choose a different show.
There are already more tickets in your shopping cart than allowed with this promo code. Remove tickets from your cart and try again.
Who can help you?
Ask the organizer about your code (which tickets, until when, how many times).
Already paid and not sure the discount was applied? Or do you think the code is wrongly marked as used? In the ticket store, choose Need help? › I have a technical problem with the ticket store or my payment.
You can reach EventSquare at support@eventsquare.io or +32 (0)14 700 808. We are available on weekdays from 9am to 12pm and from 1pm to 5pm.