Check this first
You paid, but you don't have tickets? Don't pay again. Check your mailbox, including spam, for your confirmation email. Or look up your order with your email address via Find order.
You see Reservation expired? Your tickets are only reserved for you for a number of minutes. The ticket store shows how long. Has that time passed? Add your tickets to your cart again and complete your order.
You see Your order has not yet been completed? Your payment didn't go through. Try again, or choose Cancel order and start over.
Your discount code doesn't work? Read My discount code or voucher doesn't work.
Contact EventSquare
Still not working? Let us know:
In the ticket store: click Need help? and choose I have a technical problem with the ticket store or my payment. Fill in the form.
Email support@eventsquare.io.
Call +32 (0)14 700 808. We are available on weekdays from 9am to 12pm and from 1pm to 5pm.
Mention the name of the event and, if you have it, your order reference.
Do you have a question about the event itself, such as the program, access or canceling? The organizer can help you. Read Cancel or change my order.