Someone at the entrance without a working ticket? Here's how to look up the ticket or order.
In the admin
Go to Orders and search by name, email address or reference.
Or go to Reports › Guestlist and filter by Shows or Tickets. There you also see whether and when a ticket was scanned.
In the scan app
Log in with your scankey and look up the order in the app. You'll find your scankey in your edition under Scanning › Scankeys. Read more in Scan tickets with the app.
Need help during your event
Something going wrong during your event, also in the evening or at the weekend? Call our emergency line. You'll find the number in your admin, on the start page of Settings.
Write the number down before your event starts.
For questions during office hours: chat with us in the admin, email support@eventsquare.io or call +32 (0)14 700 808. We are available on weekdays from 9am to 12pm and from 1pm to 5pm.