A refund always starts with the event organizer. They decide whether and how much is refunded, including whether the service fees are refunded too.
How do you get your money back?
You paid online. The amount goes back via the payment method you paid with. After that, your bank usually needs a few business days. With a credit card, you sometimes only see the amount on your next statement.
We ask for your account number. Did you get an email with a link to provide your account number? Enter your IBAN and BIC and click Send. Only then can the refund be made.
Your money isn't there yet
First ask the organizer whether the refund has been made, and when. You'll find their details in your confirmation email.
Was it made and do you still see nothing after two weeks? Then contact us: via the contact page for ticket buyers, email support@eventsquare.io or call +32 (0)14 700 808 (we are available on weekdays from 9am to 12pm and from 1pm to 5pm), with the name of the event and your order reference.