Does a customer want to switch to a different show, or should a ticket no longer get in? You change that in the order.
Note: adding or blocking tickets is separate from what the customer paid. A price difference isn't charged or refunded automatically.
Change a ticket
First add the new ticket, then block the old one. This way the customer never loses their place.
Open your event and go to Orders.
Search for the order by name, email or reference and click it.
Click the Tickets tab and then Add tickets.
In the Add a ticket window, choose the Shows, Tickets or Extras tab. Select the Show (if your event has shows), the Ticket and the Quantity.
Click Add.
Next to the old ticket, click Block and confirm with Block ticket.
Block a ticket
A blocked ticket can no longer be scanned. You can't undo this. Next to the ticket, click Block and confirm with Block ticket.
Does the customer also need a refund? Read Refund an order. With a full refund, you can block the tickets at the same time.
Inform the customer
After a change, you see the message Order updated. Click Notify customer to email the customer their new tickets.
Lock seats
Do you work with numbered seats? Below the tickets, you see whether the customer can still change their seats (Customer can change seats). Click it to turn that on or off.