Can't a customer find their tickets anymore, or did they mistype their email address? You resend the tickets from the order.
Open your event and go to Orders.
Search for the order by name, email or reference and click it.
Scroll to Support.
The customer didn't receive the email
Under Email not received, click Resend. We send the email with the tickets again to the address of the order. Also ask the customer to check their spam folder.
The email address is wrong
Under Wrong email address, fill in the correct address and click Send. We update the email address of the order and send the tickets to the new address.
Which emails didn't arrive?
If an email couldn't be delivered, you see it at the top of the Support block. Usually there's a typo in the address. In the list of Orders, you find all those orders with the Undelivered filter.
The tickets can't be downloaded yet
If Delayed download is on for your event, the customer can only download their tickets from a certain date. You see this in the Delayed Download block of the order. Want to give one customer access right away anyway? Click Turn off for this order.
Customers can also find their orders themselves. Read I didn't receive my tickets or I lost them.