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Ask for an address, phone number or date of birth at checkout

Choose which details your customers must fill in when they order.

For every order, the ticket store asks for the customer's first name, last name and email address. If you need more, make extra fields required.

Make extra fields required

  1. Open your event and go to Settings › Preferences.

  2. Under Required fields, turn on the fields you want to ask for: Address, Phone or Birthday.

  3. Click Save.

Only ask for what you really need. Every extra field makes checkout a little longer.

Set a minimum age

On the same page, turn on Ask customers to confirm their age. Fill in the Minimum age and click Save.

Other ways to ask for details

  • A name per ticket: want to know who comes in with each ticket? Read Ask for a name per ticket.

  • Your own questions: a size, a dietary need or a club? Create a question in Settings › Questions and add it to a ticket on that ticket's Questions tab.

Viewing the details

You'll find the details of each order under Details. To get them in a file, read Export orders and customers.

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