Does your organization charge VAT? Then you choose which VAT rate applies to your tickets. You set a default rate for your account and adjust it per ticket where needed.
You only see the VAT rate if your organization details state that your organization has a VAT number and isn't exempt from VAT.
Default VAT rate
Go to Settings › Organization details.
Under Preferences, you see the Default VAT rate. Click the pencil icon to change it.
We use this rate by default for your ticket sales.
VAT rate per ticket
Open your edition and go to Tickets.
Click the ticket and open the Settings tab.
Under VAT rate, enter the percentage.
Click Save settings.
Don't see a VAT rate?
Then your organization is set up as not liable for VAT or exempt from VAT. Check your organization details in Settings › Organization details. Are your details already validated and is something wrong? Contact us.