The money from your ticket sales goes to your balance at EventSquare. From there, you request a payout to your bank account.
You first need a verified bank account. Read how to add a bank account.
Your balance
Go to Settings › Balance. You'll see:
Total balance: everything in your balance.
Reserved: the part we temporarily hold back for refunds.
Available balance: what you can have paid out now.
Why is part of it reserved?
We keep a percentage of your net revenue from the last few days in reserve, so there's always balance for refunds. By default, that's 20% of the net revenue from the last 30 days. You'll see the exact percentage and number of days for your account under Balance details when you request a payout. The amount is updated in real time.
Is your event over and don't you want to wait? Then we can pay out the full amount right away. Contact us.
Request a one-time payout
Go to Settings › Balance.
Click New payout › One-time payment.
Choose the bank account and enter the Amount.
Click Request payout.
Your available balance must be at least the minimum amount. By default, that's €50.00. Is your balance lower and do you still need a payout? Contact us.
Automatic payouts
Go to Settings › Balance.
Click New payout › Periodic payouts.
Turn on Enable automatic payouts and choose a Payment interval.
Click Save.
Weekly: every Wednesday.
Monthly: the first Wednesday of the month.
Quarterly: the first Wednesday of the quarter.
We then pay out your available balance, if it's above the minimum amount.
When is the money in your account?
We process payouts every Wednesday at 10 a.m. After that, it can take up to 3 business days before the amount is in your account, depending on your bank. In the list, you see for each payout when it was Requested at and Paid out on.
Balance too low for a refund?
Top up your balance: Settings › Balance › Top-ups › New top-up.
Don't see Balance in your settings?
Does Mollie pay out the money from your ticket sales directly? Then you track your payouts in your Mollie dashboard. You'll find the link in Settings › Payments.