When a ticket is sold out, visitors can put themselves on the waitlist. That way you know who still wants a ticket.
Turn on the waitlist
In your edition, go to Settings › Store.
Turn on Waitlist for sold out tickets and save.
You can also go to Waitlist and click Activate waitlist.
The waitlist applies to the whole edition. You can't turn it on or off per ticket.
What the visitor sees
For a sold-out ticket, your ticket store shows the Waiting list button. The visitor fills in:
first name and last name;
email address;
phone number (optional);
whether they also want to hear about other events (optional).
A visitor can sign up for several tickets and shows.
View the waitlist
Under Waitlist, you see for each sign-up the customer, the ticket, the show, when they signed up and whether they want the newsletter. You can filter by Shows and Tickets.
Contact people on the waitlist
Tickets available again? Here's how to reach the people on the waitlist:
Under Waitlist, click Export and choose Export as CSV or Export as XLS.
Your file appears in your downloads shortly after.
Send the people on the list an email with the link to your ticket store.
For other events, only use the addresses of people who want the newsletter.